Refund policy

At Only Chappals, we take pride in the quality of our footwear. If you are not completely satisfied with your purchase, we are here to help.

The 48-Hour Notification Window

If there is an issue with your order (e.g., incorrect size, defect, or wrong item received), you must notify us within 48 hours of receiving your package.

  • To initiate an exchange or report an issue, please contact us immediately via WhatsApp or Phone at the number provided on our Contact Us page.

  • Please include your Order Number and clear photos of the issue/footwear in your message.

Conditions for Exchange

To be eligible for a return or exchange, the footwear must meet the following criteria:

  • The item must be absolutely unworn, unmarked, and in the same condition that you received it. (Please try on footwear on a clean, carpeted surface to avoid sole scuffs).

  • The item must be in its original packaging.

  • Items that show signs of wear, creasing, or damage will not be accepted and will be sent back to the customer.

Exchange Process

Once your request is approved via WhatsApp, we will guide you on how to return the item to our Karachi facility.

  • Once we receive and inspect the returned item, we will dispatch your replacement pair.

  • If the requested exchange size or item is out of stock, we will issue store credit for the value of the footwear.

Shipping & COD Fees

  • The standard flat-rate delivery fee is non-refundable.

  • If an exchange is requested due to a customer sizing error or change of mind, the customer is responsible for the shipping costs associated with returning the item.

  • If the exchange is due to a defect or an error on our end, Only Chappals will cover the replacement shipping costs.